Terabytes, Petabytes, Exabytes. Who can keep track? These strange terms have just begun to enter the business lexicon, but the hype surrounding them has reached a fever pitch. We have undoubtedly entered the age of big data.
Yet it’s hard for many to take it seriously. While the blogosphere buzzes and millennials preach, most serious business people are focused on their jobs. They have partners, customers and employees to keep happy and all the techy mumbo jumbo just doesn’t seem relevant.
Yet big data is important because it will transform how we manage our enterprises. For most of the 20th century, business leaders relied on “scientific” studies and “statistical significance” to determine what information they could trust. Now, technology is making those assumptions obsolete and the practice of management will never be the same.
In the 20th century, nearly every marketing problem had one solution—the 30 second TV ad. If you had a product to sell, you could reach everybody you needed to with a powerful, highly polished message in a very short period of time.
So the basic function of marketing promotion has changed. It is no longer enough to grab attention, you need to be able to hold attention and that’s where social strategy comes in. The age of catchy slogans and massive ad campaigns is over. Brands in the 21st century need to become more like publishers and strategy needs to follow from that.
Hundreds of consumers standing in line at your local Apple store. Thousands of protesters rushing to flood the streets of Cairo, Istanbul—or Manhattan. Millions of people choosing to watch a hit TV show streamed on Netflix.
Everywhere we turn our world is being disrupted. From the mightiest dictators to the biggest companies, no one is safe anymore. While revolutionary ideas and movements are nothing new, they have become more frequent, intense and far reaching.
Perhaps not surprisingly, when we seek to find why disruption happens, we look to the disruptors themselves— the Henry Fords, the Steve Jobs’s and the Elon Musks. The truth is that disruption has little to do with individuals, but is primarily a function of networks and, if we are to deal with disruption, it is the unseen connections we need to understand.
Professionals are supposed to be rational, serious people and we try to project an image which is highly optimized and data driven. In the cutthroat corporate world, the one thing we don’t want to be is corny. That would be undignified.
Yet we’re not as rational as we’d like to think. We’re driven by cognitive biases, base desires and petty rivalries as much as anything else. We try to keep up appearances, but it’s just a front. When we say we’re being practical, we really mean conventional.
As John Maynard Keynes once said, “Practical men, who believe themselves to be quite exempt from any intellectual influence, are usually the slaves of some defunct economist.” In much the same way, relying on convention often blinds us to promising new approaches. That’s a shame, because some of the corniest ideas are also some of the best.
A while back, Bill Keller of The New York Times stirred up a hornet’s nest when he wrote a column worrying that joining Facebook would have a debilitating effect on his 13 year-old daughter’s intellectual faculties. Technology advocates, including me, pounced.
I think the question itself is misplaced. Clearly, we use technology to do things for us that we no longer are doing for ourselves and that means certain abilities degenerate. Yet, it also means that we are freeing up cognitive energy for other things. So what’s really important is not the skills we are losing but those that we need to develop.
When Jeff Bezos bought The Washington Post, it meant the end of one of America’s great publishing dynasties. For 80 years, the Graham family ran the paper with dignity, grace and a commitment to public service. However, time had passed them by.
Some of the great old publishing empires remain, such as the Sulzbergers of The New York Times, the Newhouses of Conde Nast and, of course, the Forbes family. Yet they are now the exception rather than the rule.
Meanwhile, publishing itself is thriving—creating new fortunes in record time. Bleacher Report sold for almost $175 million after only 5 years; Huffington Post reaped $315 million in 6 years and these juggernauts were founded by people with scant experience in the industry. Clearly publishers have lost their way. Here’s how they can get back on track.
For most of his career, John Antioco had produced nothing but success. Starting out as a trainee working in a 7-11 stockroom, he had risen to the upper echelon of corporate America. When he pulled off impressive turnarounds of Circle K and Taco Bell, many considered him to be a retail genius.
Yet today, Antioco is widely assailed as a fool, a bungler and worse. As CEO of Blockbuster Video, his decades of retail experience led him to dismiss Netflix as a niche business. In due time, Antioco was fired and Blockbuster went bankrupt.
It’s easy to write off Antioco as a buffoon and leave it at that. However, it can happen to anyone. As Moisés Naím put it in The End of Power, “Power is easier to get, but harder to use or keep.” The truth is that now everybody gets disrupted sooner or later. The old playbooks are dead. We need new principles to adapt to an increasingly uncertain age.
When the oil tycoon John Paul Getty was asked about his rules for success, he reportedly said, “Rise early, work hard, strike oil.”
It’s a funny line, but it seems positively quaint now. It’s hard to imagine young entrepreneurs these days looking to find their fortune in resource extraction. The days of wildcat wells have long been replaced by an industry that’s dominated by geologists, geopolitics and an unruly band of petro-dictators.
Every age has its great opportunity. At the turn of the century, automobiles attracted a flurry of startups. The consumer culture drove the post-war period and, more recently, finance was hot. The killer technology of our time is undeniably big data and building a data science capability is crucial for every enterprise. Here’s what you need to know:
When we think of great strategists in history, from Sun Tzu to Alexander the Great to Clausewitz, we think of master chess players, leaders who personify timeless principles and can think two or three moves ahead.
Strategy has always been the sexy part of business, where boring Word documents and endless Excel spreadsheets give way to glorious PowerPoint decks. Here drudgery ended and modern day corporate generals could sit back and formulate plans for world domination.
For better or worse, those days are over. As Rita Gunther McGrath explains in her new book, The End of Competitive Advantage, strategy is now a game that looks more like World of Warcraft then the game of kings. You never win, but are always questing, gaining new skills and resources along the way and continually seeking the next challenge.
Recently, the latest Edward Snowden disclosures came to light in a joint article by ProPublica, The Guardian and The New York Times. These newest revelations, if true, are startling.
I should note here that I’m among those who regard Edward Snowden to be traitor rather than a hero. As someone who has spent the bulk of my adult life in some rough places, I believe his actions have put us in danger and that he should go to jail.
Also, as I’ve written before, I believe that the NSA has acted responsibly and that in some ways their methods reflect the least intrusive possible way to keep us safe. There is every indication that the NSA has followed the laws under which it operates. However, this new disclosure is notable not for what it says about the NSA’s actions, but about it’s capabilities.
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Copy and paste the following Google tag code onto every page of your website, immediately after the element. Don’t add more than one Google tag to each page.
, “Power is easier to get, but harder to use or keep.” The truth is that now everybody gets disrupted sooner or later. The old playbooks are dead. We need new principles to adapt to an increasingly uncertain age.
, strategy is now a game that looks more like World of Warcraft then the game of kings. You never win, but are 
